Home Health Coordinator (Spanish)

Home Health Coordinator

Location: Southwick, MA
Pay: $20/hour with signing bonus

Join Our Team!

We are seeking a bilingual (Spanish/English) Home Health Coordinator to support our clients, caregivers, and care teams. The ideal candidate is highly organized, customer-focused, and able to communicate effectively with Spanish-speaking clients, families, and staff while ensuring quality service delivery and operational excellence.

This is an excellent opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and has strong leadership and problem-solving skills.

What You'll Do

• Supervise and support a team of Home Health Aides, ensuring schedules, documentation, and performance expectations are met.
• Coordinate and manage client schedules to ensure all service needs are covered promptly.
• Build positive relationships with clients, families, case managers, and staff to ensure excellent customer service and quality care.
• Schedule nursing introductory visits and supervisory visits as required.
• Recruit, onboard, and help develop Home Health Aides through coaching and performance management.
• Address employee questions, concerns, and scheduling changes in a timely and professional manner.
• Monitor open cases and staffing needs, working to fill service requests within established timelines.
• Maintain accurate client records, schedules, and emergency planning information.
• Coordinate communication regarding client admissions, schedule changes, and changes in client condition.
• Support payroll and billing processes by verifying timesheets, attendance records, and employee hours.
• Investigate and report employee incidents, injuries, and other workplace concerns as required.
• Contribute to continuous improvement efforts that enhance operational efficiency and client satisfaction.

What We're Looking For

• Fluent bilingual Spanish and English communication skills are required.
• 2+ years of coordination, scheduling, healthcare, or related experience preferred.
• Strong organizational and multitasking skills with the ability to manage competing priorities.
• Excellent communication, customer service, and telephone skills.
• Ability to work independently and make sound decisions in a fast-paced environment.
• Proficiency with computers and the ability to learn new software systems.
• Leadership or supervisory experience is a plus.
• Positive attitude, professionalism, and a commitment to providing exceptional service to clients and caregivers.

Why You'll Love This Role

• Make a meaningful difference in the lives of clients and caregivers.
• Work in a collaborative and supportive team environment.
• Develop leadership and healthcare operations experience.
• Play a vital role in ensuring clients receive quality care and support.

Work Location: In-office attendance is required for this position.